Job Description
Do you have a passion for hospitality and guest experiences? As the Guesthouse Management Intern at PlettAzure you will help with the day-to-day running of the guesthouse and make sure visitors from around the world have a memorable stay.
What you’ll do
- Welcome guests, assist with check-in and check-out, and handle requests promptly and professionally
- Recommend local restaurants, activities, trails and beaches, and help guests book tours and transport
- Respond to guest enquiries by email, phone, WhatsApp and booking platforms, and follow up after their stay
- Create and schedule engaging content for Facebook, Instagram, LinkedIn and other platforms, including photos and videos of the property and local events
- Update the website and accommodation listings, and monitor online reviews and guest feedback
- Manage reservations: update availability and pricing, confirm bookings and handle cancellations and amendments
- Keep guest records and files, prepare simple reports, and help with invoices and bookkeeping where needed
- Inspect and clean guest areas daily, check room readiness, and assist with making breakfast
- Help with guest events, local partnerships and community initiatives
Key Requirements
- Excellent communication and interpersonal skills
- A professional appearance and positive attitude
- Strong organisation and time management
- Creativity in marketing and content creation
- Proficiency in Microsoft Office and social media platforms
- Able to work independently and as part of a team
- Attention to detail and a commitment to excellent customer service
- A passion for hospitality, tourism and guest experiences
Is this job for you?
If you are...
- Passionate about hospitality, tourism and guest experiences
- A confident communicator who enjoys meeting people
- Organised, creative and good with social media
- Able to work on your own and as part of a team
… then this internship is a great fit for you!
